MANAGEDSERVICE
With iPoint, you get a true managed service. Automation handles what it does best, while our team provides the human oversight that keeps service levels exceptional.
99% UPTIME
We guarantee 99% UPTIME AVAILABILITY across each of our sites, supported by a comprehensive, SLA-backed service contract.
STORE CHANGE
Store changes will be actioned and updated across all screens within 48 hours.
TIME TO FIX
Reported issues will be resolved within 48 hours.
MAP CHANGE
Changes to MAPS will be actioned and published within 72 business hours.
ANALYTICS
Analytics keep landlords informed about exactly what’s happening in their mall - what shoppers are searching for, what they’re finding, and, most importantly, what they aren’t.
You’ll also see your top-performing screens, top categories, and top-searched stores at a glance.
REGULAR REVIEW
We believe in staying accountable and delivering on our word. That’s why we meet regularly with our landlords to review service level metrics and explore any questions, requests, or new opportunities.